Last Updated: 7th November 2024

Overt Nexus Pvt Ltd strives to deliver high-quality financial, auditing, and consulting services. We are committed to ensuring client satisfaction; however, due to the nature of our services, we have outlined the following refund policy for cases where refunds are applicable.

1. Scope of Refunds

Refunds will be considered in the following circumstances:

• Service Non-Delivery: If services outlined in a signed agreement were not delivered due to a fault on our part, a partial or full refund may be issued, subject to an evaluation.
• Incomplete Service Delivery: If the services provided were not completed according to the agreed-upon scope, and this is determined to be the fault of Overt Nexus Pvt Ltd, a partial refund may be issued based on the percentage of incomplete work.
• Service Cancellation by Client: If the Client terminates a service agreement before the services have been delivered, a partial refund may be granted, depending on the progress of work and any non-refundable expenses already incurred by Overt Nexus Pvt Ltd.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Client-Requested Changes: If the Client requests changes to the project scope after services have commenced, refunds will not apply.
• Client Delays: If service delivery is delayed due to the Client’s failure to provide necessary information or resources, a refund will not be provided.
• Completed Services: Refunds will not apply to any services that have been fully delivered as per the agreed-upon scope.
• Non-Refundable Fees: Certain fees, including but not limited to consultation fees, administrative fees, or third-party expenses, are non-refundable.

3. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Written Request: Send a written refund request to info@overtnexus.com within 30 days of the service issue, detailing the reason for the request.
2. Evaluation: Our team will review the request and may reach out for additional information if needed.
3. Refund Determination: Upon review, we will determine if a refund is applicable based on the terms of this policy and any specific agreements made in the service contract.
4. Refund Issuance: Approved refunds will be processed within 30 business days, and will be returned to the original payment method unless otherwise agreed upon.

4. Changes to this Policy

Overt Nexus Pvt Ltd reserves the right to amend this Refund Policy at any time. Updates will be posted on our website, and we recommend that clients review this policy periodically.

5. Contact Us

For questions about this Refund Policy or assistance with a refund request, please reach out to us at:

Email: info@overtnexus.com

Address: 599-B, Fathima Tower, Ooty Road, Pooppalam, Valamboor Post, Perintalmanna, Malappuram, Kerala, India, 679322

By engaging in our services, you acknowledge and agree to this Refund Policy. This policy is designed to ensure transparency and a fair resolution for all parties involved.