Zoho SalesIQ: Boost Customer Engagement and Sales with Live Chat & Analytics
In today’s fast-paced digital world, engaging website visitors in real-time is key to increasing conversions and improving customer satisfaction. Zoho SalesIQ empowers businesses to enhance their customer engagement with live chat, visitor tracking, and insightful analytics. From small businesses to large enterprises, Zoho SalesIQ provides the tools needed to connect with prospects and customers at the right time, offering a personalized experience and driving more sales.
Feature
Live Chat
Engage website visitors instantly, answer queries in real-time, and offer personalized support.
Visitor Tracking
Monitor visitor behavior in real-time, including pages viewed, time spent, and engagement patterns.
Lead Scoring
Automatically score visitors based on their interactions to prioritize high-quality leads.
Intelligent Chatbots
Automate routine interactions with customizable chatbots, available 24/7 to assist visitors and capture leads.
Engagement Automation
Trigger automated messages or offers based on visitor actions, such as time spent or page views.
Customizable Chat Widgets
Personalize the chat widget’s appearance to align with your brand, including themes, colors, and fonts.
Mobile App Access
Respond to visitors and monitor activities on the go with SalesIQ’s mobile app for iOS and Android.
Visitor Insights
Gain deep insights into visitor behavior, including traffic sources, location, and engagement history.
Proactive Chat Triggers
Automatically initiate chats with visitors based on specific behaviors, like prolonged time on a page.
CRM Integration
Seamlessly integrate with Zoho CRM to capture leads from chat interactions and sync visitor data.
Team Collaboration
Assign chats to team members or departments, transfer conversations, and collaborate within the platform.
Audio and Video Calls
Engage with customers through voice or video calls directly from the chat interface for more personalized support.
Email Tracking
Track email open rates, clicks, and actions after sending follow-ups to assess lead engagement.
Feedback & Ratings
Collect customer feedback on chat interactions with post-chat surveys and ratings to improve service.
Multilingual Support
Communicate with visitors in multiple languages, making it easier to engage a global audience.
Security & Privacy
Ensure secure interactions with end-to-end encryption and GDPR compliance for safe handling of customer data.
Explore What SalesIQ's all about!
Take a detailed tour of Zoho SalesIQ to discover how one channel can help you deliver quality support, power customer engagement, and drive sales and marketing.
Pricing and Feature
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